About the role
Lounge is excited to be opening a concession inside KaDeWe, Berlin and we are looking for a Concession Manager to lead it day to day. This is a hands-on leadership role focused on customer service, great standards, and strong trading. You will work closely with KaDeWe teams on the floor and with Lounge HQ to make sure the concession is always customer ready and brand aligned.
What you will do
Customer service and community
Lead from the floor and deliver a warm, high service experience every day
Build relationships with customers and handle questions or issues quickly and professionally
Champion Lounge values and represent the brand confidently within KaDeWe
Deliver expert bra fittings and coach the team to the same standard
Sales and performance
Drive daily sales performance by creating a confident and supportive selling culture
Track key KPIs such as sales, conversion, AOV, UPT and customer feedback, then act on what you see
Share customer insights and product feedback with management to improve trading and stock decisions
Concession operations
Run the concession day to day, keeping routines, standards and a calm organised environment
Manage stock processes including deliveries, replenishment, stockroom organisation and accuracy checks
Work with KaDeWe stakeholders on any day to day operational needs, ensuring we follow concession processes
Keep the concession safe and compliant, escalating incidents or risks promptly
People leadership
Lead, coach and support a small team, setting clear expectations and role modelling great service
Support recruitment and onboarding with HQ, ensuring training is completed and standards are understood
Help plan rotas and daily coverage based on trading needs and KaDeWe requirements
Visual standards and brand presentation
Maintain Lounge visual standards, including cleanliness, product presentation and VM updates
Support launches and promotional moments, coordinating with KaDeWe where needed
What we are looking for
Experience in retail leadership, for example supervisor, team leader, or assistant manager level
Fluent German and English
A strong customer service mindset and confidence selling on the shop floor
Comfortable with stock operations and keeping accurate records
Great communication skills and a positive, practical approach to problem solving
Eligibility and availability
Right to work in Germany
Able to travel to KaDeWe, Berlin
Flexible availability including weekends, evenings and holidays
Interviews will be held in English
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